Contact Details
Please call us on 0800 092 6350 for immediate assistance during the following times.
Office Hours:
Mon-Thurs: 8.30am - 8pm
Friday: 8.30am - 6:30pm
Saturday: 9am - 4pm
Outside these times, use our Online Advice Form for one of our advisors to contact you.
Email Us at
Fax us on 0870 0940 750
Consumer Credit Licence : 605863
Data Protection Number : Z9297311 - 1998 Data Protection Act
Our debt helpline offers free advice on what is best for you. The service is confidential and information is held under the Data Protection Act of 1998. Information on IVA or Debt Management plans is given based on the information that you the customer provides. You can see a Debt Advisor or the Insolvency Practitioner face to face if you wish.
Insolvency Practitioner - FIPA, FABRP, MICM (Insolvency Licence issued by DTI).
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We operate a national debt service with free home visits.
Registered Office: 91 Watling Street, Bridgtown, Cannock, WS11 0BG
Insolvencynetwork.co.uk and The Insolvency Network are trading divisions of Assist Corporation Limited
Credit Report - Want to know your credit rating?
Equifax Plc
PO Box 1140
Bradford
BD1 5US
Tel: 0870 010 0583
www.equifax.co.uk
Experian Ltd
Customer Help Service
PO Box 8000
Nottingham
NG1 5GX
www.experian.co.uk
Complaint Procedure
Insolvency Network (Assist) is committed to providing debt solutions of the highest quality and we take any complaints about our service seriously. If you feel that we haven’t provided the service you expected we would like to know so we can address your concerns. Insolvency Network is dedicated to reaching an equitable solution and a speedy redress to material complaints. We address all complaints using our discretion to determine the admissibility of the complaint and if any or what action to be taken.
Insolvency Network (Assist) has a written Complaints Procedure. To make a complaint, please follow our procedure, detailed below.
Step 1 – Let your point of contact know in writing.
Inform us of your concern and how you think it could be resolved. Write to:
The Complaints Officer -
91 Watling Street
Bridgetown
Cannock
WS11 0BG
we will do everything we can to resolve your complaint 5 business days. If we can’t do this, we’ll write to you within five working days to tell you what we’ve done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response.
Step 2 – Follow up
To follow up your complaint with our complaints administration team you can:
Ask the person you raised your complaint with or, Write to the Complaints Officer.
Step 3 – Financial Ombudsman Service
If we have not issued a ‘final response’ within four weeks from the date you first raised your complaint, or if you remain dissatisfied with our response, you can ask the Financial Ombudsman Service (FOS) for an independent review. FOS will only consider your complaint once you’ve tried to resolve it with us first. You must register complaint with FOS within 6 months of raising your original concern with us.
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London
E14 9SR
Telephone: 0845 080 1800
Assist Corporation Limited t/a Insolvency Network administers Debt Management Plans and IVAs
Whether you are in Newcastle, Sunderland, Middlesbrough, Durham, Cumbria, Darlington, Penrith, Carlisle, Workington, Whitehaven, Barrow-in-Furness, Lancaster, Consett, Bishop Auckland, Ulleswater, Keswick, Ambleside, Windermere, Cockermouth, The North West at Manchester, Liverpool, Lancashire, Merseyside, Lancs, Preston, Blackpool, Salford, Everton, Eccles, Blackburn, Burnley, Colne, Lancaster, Carnforth, Oldham, Bolton, Southport, Wigan, St Helens, Warrington, Birkenhead, Rochdale, Barrow-in-Furness, Lytham, Formby, Stockport, Widnes, Runcorn, Huyton, Wallasey, Bootle, Ellesmere Port, Chester, Winsford, Yorshire in Leeds, Hull, Bradford, York, Huddersfield, Harrogate, Halifax, Wakefield, Dewsbury, Barnsley, Castleford, Featherstone, Pontefract, Doncaster, Selby, Goole, Scunthorpe, Wetherby, Tadcaster, Garforth, Normanton, Morley, Rothwell, Pudsey, Clekheaton, Wales in Glamorgan, Swansea, Powys, Cardiff, Aberystwyth, West Wales, South Wales, North Wales, Caernarfon, Bangor, Rhyll, Merthyr Tydfil, Camarthen, Abergavenny, Milford Haven, Haverfordwest, Porthmadog, Holyhead, Welshpool, llandudno, Mold, Wrexham, Brecon, The West Midlands at Birmingham, Worcester, Stratford, Leicester, Wolverhampton, Shrewsebury, Redditch, Bromsgrove, Kidderminser, Halesowen, Stourbridge, Dudley, Solihull, West Bromwich, Walsall, Sutton Coldfield, Cannock, Tamworth, Stafford, Aldridge, Brownhills, Wombourne, Newcastle-Under-Lyme, Stoke-on-Trent, Stone, The East Midlands in Nottingham, Coventry, Derby, Derbyshire, Melborne, Kegworth, Donnington, Loughborough, Coalville, Beeston, Leicester, Melton Mowbray, Grantham, Newark on Trent, Mansfield, Chesterfield, Bolsover, Lincoln, Sleaford, East Anglia at Norfolk, Norwich, Ipswich. Essex, Suffolk, Cambridge, Barnet, Hertfordshire, Great Melton, Pitsford, Northamptonshire, Great Yarmouth, Lowestoft, Felixstowe, Harwich, Colchester, Chelmsford, Thetford, Bury St Edmunds, Basildon, Stevenage, Bedford, The Home Counties at Milton Keynes, Luton, Bedfordshire, Middlesex, Hertfordshire, Dunstable, Slough, Watford, Oxford, Chelmsford, Stevenage, Bishop Stortford, Welwyn Garden City, Letchworth, Bedford, Wellingborough, Harpenden, Leighton Buzzard, West Central Engalnd in Bristol, Cheltenham, Gloucester, Worcester, Swindon, Oxford, Hereford, Bath, Cirencester, Evesham, Tewkesbury, Great Malvern, Herefordshire, Stroud, Pershore, Ross, Chipping Sodbury, Thornbury, Malmesbury, Cotswolds, Ledbury, London areas such as Battersea, Clapham, Watford, Dulwich, Bromley, Surrey, Westminster, Lewisham, Knightsbridge, Kings Cross, Mayfair, Chelsea, Shepherds Bush, Kensington, Notting Hill, Kentish Town, Camden Town, Marylebone, Brixton, Tottenham, Wembley, Ealing, Harrow, Richmond, Ilford, South East UK at Kent, Maidenhead, Chichester, Berkshire, Brighton, Hove, Royal Tunbridge Wells, Margate, Folkstone, Canterbury, Ashford, Dover, Hastings, Bexhill, Eastbourne, Sevenoaks, Lewes, Worthing, lancing, Shoreham-by-Sea, Crawley, Horsham, Uckfield, Burgess Hill, Newhaven, Halgate, Peacehaven, Waterlooville, Havant, Rustington, Bognor Regis, Selsey, The Southern region at Southampton, Portsmouth, Hampshire, Bournemouth, Newport, Dorchester, Worthing, Winchester, Chichester, Basingstoke, Crawley, Andover, Poole, Salisbury, Hants, Dorset, West Sussex, Gosport, Fareham, Havant, Isle of White, Lymington, Cowes, Bishops Waltham, Petersfield, South West Engalnd in Devon, Somerset, Bristol, Exeter, Cornwall, Dorset, Plymouth, Bodmin, Penzance, Torquay, Honiton, St. Austell, Newquay, Falmouth, Truro, Redruth, Perranporth, St. Ives, Lands End, St. Just, Penryn, St. Mawes Wadebridge, Liskeard, Looe, Dartmoor, Bideford, Barnstaple, Ilfracombe, Woolacombe, Exmoor or Northern Ireland at Belfast, Lisburn, Newry, Antrim, Armagh, Omagh, Enniskillen, Magheaifelt, Ballymena, Londonderry, Ballymoney, Bangor or Newtownards, our IVA and Debt Management Plans can help you: 0800 092 6350.